crimsonclover
Member
Partner with Tascam for repairs,---> TAP Electronics Anyone got any tips on this place>? they seem horrible to do business with
I should have known this would be a nightmare, I think Sal the guy answering emails there just answers emails all day long. They have had my vintage tascam unit over 2 months now , when I first got my initial repairs quote it took them a couple days but I agreed to it, I was thinking it would be just a couple of months but from the get go I was worried they didn't receive my unit because I am in ohio and just purchased it recently. He replied to me that he was real busy because he got a pallet full of units for repair and he suggested from the get go that he could ship it right back to me if I wanted. I wanted a professional to look at it so I said no.
He checked it in and a few days later I got my quote. I honestly didn't want to spend this much money on the thing but I agreed to the repair quote without getting an explanation to what was exactly wrong other then line amps they say are bad, but THAT wasn'y t the reason I sent it in , it was the tapedeck that wouldn't work but I gave them the benefit of the doubt.
He did warn me they were backlogged but if you try to get time limits or ask how bad they are backlogged he won't give you an answer.
So it has been over two months and I messaged him maybe 4 weeks ago and I think one time before that and he said they are still waiting to get the parts needed for the repair.
I emailed monday we emailed back n forth a few times, the other times they were just check in's to see the progress, but this time we sent a few messages back n forth. I wanted the tapedeck to record and play because that was the reason I sent it in but on the quote it said they are repairing the line amps and literally that's it, that and labor fee's an stuff. He is so sick of repeating himself also I could tell but he mentioned the fact that the old parts arent manufactured anymore. So I asked if he would just repair the problem I had only and he is impossible to get answers from but all he said is he would get back to me on a better details about info on the repairs.
Two days pass and I was getting worked up and worried about it and I sent a few emails asking, and Sal said that he told me from the get go they or over logged (how bad I have no idea, good luck getting that answer from him) HE SAID I can't force them for answers because how bad they are there with repairs and he would send the unit back to me and BANN ME FROM GETTING REPAIRS THERE or I can continue to get my unit repaired there.
I replied back , I thought it through but I replied that I want to continue with the repairs but I didn't want to get blacklisted for asking a simple question. I asked him to reply back to me on how much time he needed and me the dummy I am apologized to him, the guy threatening to blacklist me I said sorry I am just getting worked up over it and I am outdoors and getting my blood all boiled up about it.
I did not get a reply back from him.
I should have known this would be a nightmare, I think Sal the guy answering emails there just answers emails all day long. They have had my vintage tascam unit over 2 months now , when I first got my initial repairs quote it took them a couple days but I agreed to it, I was thinking it would be just a couple of months but from the get go I was worried they didn't receive my unit because I am in ohio and just purchased it recently. He replied to me that he was real busy because he got a pallet full of units for repair and he suggested from the get go that he could ship it right back to me if I wanted. I wanted a professional to look at it so I said no.
He checked it in and a few days later I got my quote. I honestly didn't want to spend this much money on the thing but I agreed to the repair quote without getting an explanation to what was exactly wrong other then line amps they say are bad, but THAT wasn'y t the reason I sent it in , it was the tapedeck that wouldn't work but I gave them the benefit of the doubt.
He did warn me they were backlogged but if you try to get time limits or ask how bad they are backlogged he won't give you an answer.
So it has been over two months and I messaged him maybe 4 weeks ago and I think one time before that and he said they are still waiting to get the parts needed for the repair.
I emailed monday we emailed back n forth a few times, the other times they were just check in's to see the progress, but this time we sent a few messages back n forth. I wanted the tapedeck to record and play because that was the reason I sent it in but on the quote it said they are repairing the line amps and literally that's it, that and labor fee's an stuff. He is so sick of repeating himself also I could tell but he mentioned the fact that the old parts arent manufactured anymore. So I asked if he would just repair the problem I had only and he is impossible to get answers from but all he said is he would get back to me on a better details about info on the repairs.
Two days pass and I was getting worked up and worried about it and I sent a few emails asking, and Sal said that he told me from the get go they or over logged (how bad I have no idea, good luck getting that answer from him) HE SAID I can't force them for answers because how bad they are there with repairs and he would send the unit back to me and BANN ME FROM GETTING REPAIRS THERE or I can continue to get my unit repaired there.
I replied back , I thought it through but I replied that I want to continue with the repairs but I didn't want to get blacklisted for asking a simple question. I asked him to reply back to me on how much time he needed and me the dummy I am apologized to him, the guy threatening to blacklist me I said sorry I am just getting worked up over it and I am outdoors and getting my blood all boiled up about it.
I did not get a reply back from him.
Last edited: