ido1957
9K Gold Member
This is from a PDF response I received from my Natural Gas Provider (account number was changed without notice):
I guess they're outsourcing to India too....
Account Number: 76000XXXXXX
Thank you for contacting Direct Energy Regulated Services. We recently received your
We just received your email regarding to your concern about changing the account number. We do
apologized for the inconvenience that you were not able to received a notification and were migrated
to a new system so that we can provide a better service and you may update to your bank with the new
account number
If you have any additional questions, please e-mail us at DERS.Inquiries@directenergy.com or call us
toll-free at 1-866-420-3174 Monday thru Friday 7:00 am to 9:00 pm and Saturday 8:00 am to 4:30 pm
Mountain Standard time.
Thank you again for allowing Direct Energy Regulated Services to serve you.
I guess they're outsourcing to India too....
Account Number: 76000XXXXXX
Thank you for contacting Direct Energy Regulated Services. We recently received your
We just received your email regarding to your concern about changing the account number. We do
apologized for the inconvenience that you were not able to received a notification and were migrated
to a new system so that we can provide a better service and you may update to your bank with the new
account number
If you have any additional questions, please e-mail us at DERS.Inquiries@directenergy.com or call us
toll-free at 1-866-420-3174 Monday thru Friday 7:00 am to 9:00 pm and Saturday 8:00 am to 4:30 pm
Mountain Standard time.
Thank you again for allowing Direct Energy Regulated Services to serve you.