Every time you go from brand to brand there are mismatches. Most seem to be where the gap between male connector outside diameter and female connector inside diameter ( not the pins) is too loose, and you don’t even notice it, apart from catches that make a poor fit, but a few thousandths too tight and you’re stuck. Always worth having a short xlr-xlr handy to use as an extension, which usually solves the problem. Take a couple of photos close in if you want confirmation it’s just bad luck and not a faulty connector.