jimistone
long standing member
I ordered some parts for my Tele build from guitar fetish. A wilkinson compensated bridge, wilkinson tuners, and string ferrals. I received email notification that the order was received and email notification that the order had shipped. It arrived quickly and was packed very well. The mounting screws for the bridge were missing. I emailed them and they quickly responded to my email, offed an apology and said they would immediately send out the mounting screws. They also said they would send me an email notification as soon as the mounting screws ship and thanked me for doing business with them.
Everyone makes mistakes from time to time and yes they missed the mounting screws with my order...but I am very happy with the speed and professionalism of their customer service.
What more can one ask from a vender when they make a mistake?
Just wanted to pass this info along
Everyone makes mistakes from time to time and yes they missed the mounting screws with my order...but I am very happy with the speed and professionalism of their customer service.
What more can one ask from a vender when they make a mistake?
Just wanted to pass this info along