rob aylestone
Moderator
Cards on table. First Cubase buy was in 96 I think, with Cubase Score on an Atari in Black and White. I've stuck with it loyally since then.
I bought Cubase 12 Pro - an upgrade, as usual. Installed it first on the studio machine at home, then noticed the new licensing system and the ability, like Adobe, to have two installations - so I filled a drive with all the samplers and synths, installed the lot on the Mac in the office studio and got going. With my NAS, I could work at both places. Then one day it started up and asked if I wanted to now scrap the old elicensing. I didn't appreciate the importance of this so said yes, 'assuming' the new licence system would do everything. It didn't. Worse, Cubase 12 Pro in the office studio deactivated. I tried back at home and although it carried on working, next start-up it was deactivated, and the elicence content stopped working. Lots of fiddling and I got it reactivated and all the elicenses restored. Back at the studio, activiation of Cubase 12 failed - I had run out of activations as the cubase on that machine had been deactivated, but not adjusted at Steinberg's end when I removed the licenses. I did a support ticket request headed Activation limit reached error - and explained the problem. Three requests over a month passed and today, I got a message saying they were busy, and I just needed to delete and redownload the elicenser. Seemed a bit odd, but they had closed the ticket. This of course didn't work, and cubase 12 authoriation manager still tells me there are no activations left. They didn;t even read my detailed reports. If I had one instalation and used it (as I do as part of my income) I would be furious - I can work, but only from home, If I do some video work at the office I have to go home to import the audio into Cubase, then go back to the office to bring it back to the video edit. I used to tell everyone how wonderful Steinberg were - no longer. They're rubbish, overwhealmed with more requests than they can cope with and seemingly cannot read the details box and understand the question - I have no problem with the elicenser, just the activations and they are simply useless. There seems nothing at all I can do.
I bought Cubase 12 Pro - an upgrade, as usual. Installed it first on the studio machine at home, then noticed the new licensing system and the ability, like Adobe, to have two installations - so I filled a drive with all the samplers and synths, installed the lot on the Mac in the office studio and got going. With my NAS, I could work at both places. Then one day it started up and asked if I wanted to now scrap the old elicensing. I didn't appreciate the importance of this so said yes, 'assuming' the new licence system would do everything. It didn't. Worse, Cubase 12 Pro in the office studio deactivated. I tried back at home and although it carried on working, next start-up it was deactivated, and the elicence content stopped working. Lots of fiddling and I got it reactivated and all the elicenses restored. Back at the studio, activiation of Cubase 12 failed - I had run out of activations as the cubase on that machine had been deactivated, but not adjusted at Steinberg's end when I removed the licenses. I did a support ticket request headed Activation limit reached error - and explained the problem. Three requests over a month passed and today, I got a message saying they were busy, and I just needed to delete and redownload the elicenser. Seemed a bit odd, but they had closed the ticket. This of course didn't work, and cubase 12 authoriation manager still tells me there are no activations left. They didn;t even read my detailed reports. If I had one instalation and used it (as I do as part of my income) I would be furious - I can work, but only from home, If I do some video work at the office I have to go home to import the audio into Cubase, then go back to the office to bring it back to the video edit. I used to tell everyone how wonderful Steinberg were - no longer. They're rubbish, overwhealmed with more requests than they can cope with and seemingly cannot read the details box and understand the question - I have no problem with the elicenser, just the activations and they are simply useless. There seems nothing at all I can do.