It just seems to me that there are people on this thread that understand how customer service really works, and what it looks like when a customer service rep. is doing or not doing his job, and there are people on this thread that have never worked retail before in their life and have no business even speculating anything about why the worker did what he did. If you don't knwo what you're talking about, shut the hell up. Point blank.
It's just a thread on the internet dude, lighten up.