Supercreep,
Over 400 twinQ's have been sold worldwide to date since its release in January. Six absolute stunning reviews in three countries have been written, and many professional recording studios now own the new twinQ. The only complaints on the AES/EBU we know about so far have been from you. Since the replacement unit did not solve the problem, we need to look at the digital chip on the digital board to see if in fact it has failed on the AES/EBU legs.
Is it possible the digital chip supplier we use has supplied us with a bad component. Components do fail. We have just not heard about the problem. We have a toll free phone number. It is ....1-877-563-6335. Call me!!!!
We will pick up your unit and get it back here so we can test it. One of the guys at 8th Street already bought the unit you sent them back, so we never saw it. So again, we have no idea if there is an isolated problem with this or not.
If there is an issue, we will solve it, but without the unit, we can not do anything about it. I am sorry for the trouble you are having. We do not do this intentionally as DJL would have you all believe. These things do happen, and as manufacturers, we must relay on the components we implement into our products to be stable and reliable. Sometimes these components fail. When they do, we get the blame and not the component manufacturer.
You did not see DJL call the digital chip manufacturer a lemon, he called Joemeek a lemon. This of course is a tribute to his ignorance and continued smear compaign.
Our tech support is second to none. We stand behind all of our products 150%. Just call me at that toll free number on Monday and we will make arrangements to resolve this issue. Call Me!!!!