On Average How Long Does Tascam Take To Respond To Emails?
- Thread starter Mark7
- Start date
sweetbeats
Reel deep thoughts...
I never email. I tried that a few times and response time was long if I ever got a reply. Pick up the phone and call. I usually get right to a person after going through the phone tree and get my questions answered/order placed on the spot.
And your screws, I meant to reply to your post in another thread...are you talking about the bottom panel of the 388? Those are just sheet metal screws. There is nothing special about them. You can use any sheet metal screws of the same size from your local hardware store. Just pull one and go to the hardware store and buy some that are the same size.
If you are wanting exact factory match screws and Tascam can't help you, PM me some pics and measurements and I can check in my pile of Teac/Tascam hardware and see if I have some.
And your screws, I meant to reply to your post in another thread...are you talking about the bottom panel of the 388? Those are just sheet metal screws. There is nothing special about them. You can use any sheet metal screws of the same size from your local hardware store. Just pull one and go to the hardware store and buy some that are the same size.
If you are wanting exact factory match screws and Tascam can't help you, PM me some pics and measurements and I can check in my pile of Teac/Tascam hardware and see if I have some.
Phoning them isn't really an option unless I can call TEAC UK and they're able to access the information I need. If they can't (which is possible) the items I need are
Screw, pan, sems B;M4x8
Screw, pan, sems B;M3x6
Screw, pan; M4x6
Are those the number of screws or the length? I'm guessing they're the length?
What does pan sems even mean?
Screw, pan, sems B;M4x8
Screw, pan, sems B;M3x6
Screw, pan; M4x6
Are those the number of screws or the length? I'm guessing they're the length?
What does pan sems even mean?
sweetbeats
Reel deep thoughts...
You can't call internationally?
"M4x8" means 4mm diameter and 8mm length.
I don't know what "sems" means.
"Pan" means "pan head." That's the shape of the head ogf the screw. Its a common type of screw.
"M4x8" means 4mm diameter and 8mm length.
I don't know what "sems" means.
"Pan" means "pan head." That's the shape of the head ogf the screw. Its a common type of screw.
sweetbeats
Reel deep thoughts...
Well that would be a question for Teac/Tascam if they have any stock...I'd be surprised if they did. Those oddly seem to go missing from a variety of these machines. Otherwise its searching eBay or using some other alternative you obtain at, again, some kind of hardware store, unless you are determined to have original parts there.
witzendoz
Senior Member
Any hardware store that specialises in nuts bolds screws etc can help you with the correct screws. I have a local supplier that only supplies this and they have every screw you could ever want, very handy.
Tascam get theirs from the same type of place and put the price up 100 times.
Alan
Tascam get theirs from the same type of place and put the price up 100 times.
Alan
The Rocker
Member
Sounds like you bag them in 10's and 5's and sell them for each bag of 10 (or 5) at half the price you paid total. lol
Always good for back up as well
rob aylestone
Moderator
keep in mind tascam people may all be working from home - so emails may get lost or forgotten, but at the moment phoning companies results in long waiting times.
The Rocker
Member
Tascam support is generic at best. I've helped quite a few disappointed Tascam owners with their interfaces. One resolved by support, and I didn't follow up on it, 3 years or more ago. Figured he was all good, since I never heard back from him. Took me 5 weeks to get him support attention.
From my past experiences, you could expect 4 weeks response time before CCP virus, with Tascam. Almost non-existent support, with suggestions found in the manual.
Most just replaced their devices with another one. They were left with no choice for too long.
Since Gibson bought Teac in 2013, their whole Factory Service Dept. in L.A.- ask me how I know- was let go and Service was given to a company next door to the Montebello address.They bill themselves as "L.A. Factory Service". They do not service to component level- board swappers. The Product Support/ Customer Service was shrunk to two guys- both well versed. The problem with contact via email is most of the people contacting them are for Teac consumer models where the owners are too lazy to read/comprehend the manual. This ties up a lot of time answering lame questions, while the more pertinent questions have to wait their turn- and yes, they are working from home.
The Rocker
Member
Well I had no idea about the Gibson take over. That explanation is good enough for me. After a few weeks of waiting you finally get a reply, only to wait just as long or longer for the next response. I literally remember one warranty that took over 3 months of communication. To be told a 6 month old product was not warrantied for misuse, lol... It would not connect through USB lol,,, The semifriend I was helping actually got mad at me for suggestion the USB should be covered lol. An interface sort of requires the USB connection lol. Was not the USB cable, as the cables he tried worked with other devices.
Thanks for the explanation !!!
Hope your doing even better now, with greater opportunity to be successful...
Rich
TalismanRich
Well-known member
interestingly, after the Gibson bankruptcy, Teac appears to have disappeared from the Gibson Brands lineup. I think Teac is now on its own. Stanton was spun off to InMusic. KRK appears to be the only non-musical instrument brand left.