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Thread: Any feedback on my conduct?

  1. #1
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    Any feedback on my conduct?

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    So I've never really done anything like this, and, Moderator, please pull the thread down if it's not appropriate, but I'm a bit upset and I don't like feeling this way, and I'm seeking perspective on whether I could have done something better with the conversation below. In short, was I a jerk? I don't want opinions about the other guy...that's not fair to ask, but rather whether I was out of line.

    I get PMs and emails from people asking for help, and when that happens on this forum I always, unless it's from an established member regarding an established issue, encourage the person to start a new thread...make it a community thing. I really care about fostering a humble and helpful culture here. Did I just act like I'm full of myself and shun somebody? To varying degrees this forum has typically felt different than other forums I'm a part of...more friendly and safe...helpful. I feel like maybe I just treated this fella the opposite of what I appreciate about this forum and it's making me feel a little sick at the same time I feel frustrated by what I perceive this new member was asking for and expecting and how he/she reacted. Was I a jerk?

    Here's the conversation that started a couple days ago...

    New Member:
    hello sweetbeats!

    I really wanted to reach out with this issue I'm having.

    Okay.... thanks for reading and hopefully leading me in the right direction with this question......

    I am getting great line input signal and mic line signal to the channel card on 7.
    No signal when I assign a bus track to 7, record ready on 7, lift the odd pgm fader and it's not hitting the meter for 7. However, I do get signal coming in on the pgm input for 7.

    heres more info

    I can assign all the bus tracks 1-8 and lift the PGM faders up with the REC function in the ready position. All the meters move but channel 7 is not moving and not recording sound (that i can hear). Also, The heads have recently been relapped.
    I decided to swap the REC play back cards to see if some fault moved. Nothing changed. still CH 7.
    Then I decided to remove the odd PGM fader and take it apart to give it a good cleaning and inspection...it was dirty but everything checked out. I reinstalled it...and still same result. This time I decided to send signal into the PGM ins on the back of the machine. I was able to get the meter on channel 7 to register the signal coming in on PGM 7 input.

    Let me explain what I was hearing when monitoring the PGM input on 7.
    I clicked the monitor button (pgm/cue)
    by doing that, the monitor fader knobs are now what controls the volume I am hearing through the headphones.
    I'll have the monitor knob for ch7 at 10. As I lift the odd ppm fader up I have to bring it almost all the way up to get any signal on the meter. It sounds pretty blown out.... maybe a bad capacitor somewhere on the monitor A PCB? The signal on channel 7 is significantly more quiet than the others when I switch over to a new PGM input.
    With Line in and Mic input- channel 7 sounds nice and loud....yet no signal to the meter when I assign the bus tracks and go to record ready.


    So my question is....Where is the fault...? somewhere in the monitor section? on the Monitor A pcb? Maybe the monitor pot is bad for ch7 on the monitor A pcb.....

    what do you think?
    Me:
    Hi. So...I get frequent private messages like this where somebody joins the forum just to message me with their complicated issue and wants my help to fix it.

    While I appreciate your confidence in me, I ask that you post your issue to the forum and be a part of the community rather than side-stepping what we're all about. Your problem and the possible community solution to that problem could help others in the future...and that's a fundamental point of the forum's existence.

    You've done some good background work to define your problem, but I can't quite follow your message...I don't fully understand your issue. Some of that I believe is due to your use of certain terms and semantics. Regardless, what I can glean from your message is it will take some time to address your issue. Like many hours. And I can't afford to allot that kind of time...I'm not trying to be a jerk, but like everybody I'm spread thin, have bills to pay, blah, blah, blah.

    So start a new thread and we'll see where we can go from there.

    And do you have the ability to capture a video of your problem and post to YouTube or something? It might make it much more clear what the problem is you are experiencing and what you have done so far.

    Thanks.

    Cory
    New Member:
    Thanks for the reply.

    I am new to the site.
    I decided to message you because i couldn't figure out exactly how to post on the thread. I'll make sure to do that and I wanted to. I replied in a thread with the same message i sent you. I posted the message in a thread about 388 faders but it was a thread from 2015. I definitely didn't have the intention of side stepping i think maybe its a user experience thing and thats why i messaged you directly.

    Okay I figured this is a complicated question I have and theres only so much I can do in a thread to describe it. I am also working and paying bills so I know asking for free help and advice is fairly absurd.

    I'll try and post a video about my issue...
    thanks again...
    Me:
    Posting a new thread: there's a button at the top of the forum page labeled "+Post New Thread"...click that to start a new thread.

    I'm not seeing you posted anything in any of my threads including the thread on 388 faders. Your forum stats say you joined yesterday or today and you have 0 posts?
    New Member:
    Okay. I'm not sure why it's not coming up in my "stats". I definitely posted it on the thread but maybe it didn't post for some reason. But Don't take my word for it because you don't know me and I just joined two days ago right?

    I think I'm going to pass on this whole thing though. I'm afraid I am not pro enough to get people to follow my messages. Semantics and all.

    When I figure out my problem I'll post it in a new thread for anyone else who has a similar problem. I'm taking my 388 to rainbow electronics. I'll have them tell me what happened.

    Then I'll let the people here know what happened. And the world will be a better place.
    Me:
    Hey...no need to get all offended. It's not a "pro" thing. I'm a hobbyist myself. I'm just telling you I can't quite follow your written account of the problem...I didn't say that was your mistake, I just said I couldn't follow it as well as I'd need to in order to help you, stating I was hanging up on terms you used and maybe semantics. I asked if you could capture video because, in my experience helping people for free it seems to save us both time, frustration and confusion...helps reach the solution faster. So...I offered to give you your free help, I just asked for your consideration to help me help you, part of which was giving others the opportunity to help too which could A. take some of the burden off me, and B. maybe get you your solution faster.

    Try and look at it from my perspective: I could have a greater than full time job that pays nothing if I jumped in with both feet every time somebody joined the forum and, before doing anything else, sent me a message asking for help with a complex problem. You came to me and asked for help, complete unknown, all I can see is you joined 10/2017 and have zero posts. I didn't make that up. I didn't say "no", but rather "could we start with X-Y-Z". What do expect? You're asking for a favor...you're not entitled to the help, but I'm willing to help, and you having an attitude about it helps nothing. So, I hope your choices work out for you. If you change your mind and want to follow my advice, you'll get some help, but at the same time I'm not going to accept you treating me or any other established forum member like your servant.

    Cory
    Thanks in advance for any feedback. I purposely left the New Member's forum handle out of this. I definitely don't want to start any fires, but rather I want to keep myself in check.

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    Cory, you came across like a well spoken, patient member of this forum. You're definately not in the wrong here.
    The other member did come across a little snarky in his responses.
    You have put in many, many hours helping people out here. You don't always have to feel obligated to either.
    Don't feel so bad. You did nothing wrong.
    We've got bush,We've got bush!!!

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    Thanks for the feedback. I just really, really don't want to do anything that wards new members off. That's fundamentally counter to the purpose of the forum.

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    You dick...






    Man...you are without a doubt one of THE most mellow, level headed guys around here...I don't think I've ever seen a comment from you to anyone that was even in the ballpark of you "being a dick"...
    ...and I should know, 'cuz I've played in that ballpark many times when the opposing team got off some good shots.

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    Quote Originally Posted by sweetbeats View Post
    Was I a jerk?
    Hey Cory,
    I appreciate the way in which you've presented this but also, perhaps more, the fact that you felt the need to.

    Your conduct shown here is, in my opinion, impeccable.
    I'm just grateful that our knowledgeable members would choose to emphasise the importance of public discussion and inclusion of the community.
    Thank you for that.


    Quote Originally Posted by sweetbeats View Post
    So I've never really done anything like this, and, Moderator, please pull the thread down if it's not appropriate.
    I don't think there's a problem, unless it becomes glaringly obvious who the other chap is or something.
    ---------- Steenaudio Website ----------

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    Well, as wordy as I can get sometimes in my emails and posts, it can add confusion and I am guilty as charged. No matter how careful, people can easily take things the wrong way.

    Maybe just your second paragraph telling them to post to the forum would have sufficed. You were direct and to the point there.

    But you did the right thing and certainly presented yourself in a proper manner.

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    Quote Originally Posted by miroslav View Post
    You dick...






    Man...you are without a doubt one of THE most mellow, level headed guys around here...I don't think I've ever seen a comment from you to anyone that was even in the ballpark of you "being a dick"...
    ...and I should know, 'cuz I've played in that ballpark many times when the opposing team got off some good shots.
    lol that's funny right there...that first part.

    Thanks.

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    Quote Originally Posted by Steenamaroo View Post
    Hey Cory,
    I appreciate the way in which you've presented this but also, perhaps more, the fact that you felt the need to.

    Your conduct shown here is, in my opinion, impeccable.
    I'm just grateful that our knowledgeable members would choose to emphasise the importance of public discussion and inclusion of the community.
    Thank you for that.




    I don't think there's a problem, unless it becomes glaringly obvious who the other chap is or something.
    Thanks, steen...I appreciate that. And yes I'll be just fine this getting pulled down if it heads in a wrong/unintended direction, and I'll apologize now for creating unnecessary work!

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    Quote Originally Posted by fstrat76 View Post
    Well, as wordy as I can get sometimes in my emails and posts, it can add confusion and I am guilty as charged. No matter how careful, people can easily take things the wrong way.

    Maybe just your second paragraph telling them to post to the forum would have sufficed. You were direct and to the point there.

    But you did the right thing and certainly presented yourself in a proper manner.
    Thanks for that fstrat...yeah, yeah...good point. A former supervisor of mine taught me if something was heated and I was responding in email, to type it out, then let it sit for an hour or two and then go back and read it. I'd always tone it down after I'd had time to simmer down and I didn't do that in my replies to him/her. Point well taken...there was some non-essential fluff in my replies. Thanks, man.

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    Quote Originally Posted by sweetbeats View Post
    Thanks for that fstrat...yeah, yeah...good point. A former supervisor of mine taught me if something was heated and I was responding in email, to type it out, then let it sit for an hour or two and then go back and read it. I'd always tone it down after I'd had time to simmer down and I didn't do that in my replies to him/her. Point well taken...there was some non-essential fluff in my replies. Thanks, man.
    That's something I do myself, quite often.
    I notice the second draft takes longer the older I get....
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