Great to hear they finally have a response man! I bet it does.
I have an issue with one of my UR824's now. The ADAT slave one. After C9 upgrade the slave unit doesn't work. Nothing changed on my end. I just didn't use the slave for a few months.
Created a support ticket and had response in less than an hour that the ticket was received. Then a PM from moderator and respond post on Steiny forum 9 hours later.
Kind of impressed though not sure what the outcome will be...
PC Win7-64-24G i7-4790k/Cubase 9 Pro 64-bit/2-Steinberg UR824's/ADAM A7x/Event TR8/SS Trigger Plat Deluxe/Melodyne 4 Studio/Other things that don't mean anything if a client shows up not knowing what it wants.