I am usually the type who tries to figure out problems on my own but after attempting to for two years I figure it’s time to reach out for help.
Two years ago I upgraded my home studio. I needed more computer power and everyone recommended an iMac, I had previously been Windows based. Since I was happy with ProTools I purchased the newest version, ProTools 10, bundled with the Mbox Pro 3.
The problems started with installation. I had to call support and they`1 took control of my computer remotely and installed it.
Yet when I booted up the next day the computer couldn’t recognize the Mbox.
Support took control remotely once again. And we continued to do this for two more days. Then I was cut loose and informed that I had used up all my calls under there support plan. That alone is so obnoxious. A big company like that doesn’t solve a problem with a brand new purchase but wants to be paid to solve a problem. Well I figured I would have to do it on my own.
And to a degree I did. The main problem I have had for the past few years has been when I boot up the Mbox says hardware not connected even though it is without a doubt connected. The only remedy seems to be to shut down both the Mbox and the computer and boot them both up again. And again. And again. Sometimes it is infuriating the amount of times I have to reboot to get this to work. But it finally does and I can work all day without a problem.
However as time went on, and without any software updates, the problems increased.
Every time I bounce down, just as the song ends, an enormously loud digital noise comes screaming through the speakers. The bounce is fine but I have to close the session to get rid of the obnoxious noise. As time went on I get the digital noise when I use looped playback. The section won’t loop, it just ends, and as it ends the digital noise starts.
As annoying as these problems are I could live with them. But now it has become unbearable.
Now I have to restart the computer and Mbox 15 or 20 times before it says hardware connected. And once it says hardware connected there is no sound. It is ridiculous because I literally have to reboot for hours sometimes to get both hardware connected plus sound. It is so frustrating. I finally started upgrading the software figuring it couldn’t hurt now but it was no help. I have tried upgrading, returning to a previous software version, upgrading both Mbox and Protools, upgrading just one, just trying any combination to try to make the system work. Yet nothing works.
If I could afford it I would dump the whole system and try a new one but right now that’s not an option. I have searched all the forums and tons of websites and no one seems to have the problem I do. If any of you can think of something that may solve this obnoxios problem I would be forever grateful. I think you can imagine I am at the end of my rope.
Thank you in advance
Bob
iMac
10.7.3
2.7GHz intelcore i5
4GB 1333MHz DDR3
Protools 10.3.7
Mbox pro 3
Package 1.1.5
Firmware 1.0.3
Two years ago I upgraded my home studio. I needed more computer power and everyone recommended an iMac, I had previously been Windows based. Since I was happy with ProTools I purchased the newest version, ProTools 10, bundled with the Mbox Pro 3.
The problems started with installation. I had to call support and they`1 took control of my computer remotely and installed it.
Yet when I booted up the next day the computer couldn’t recognize the Mbox.
Support took control remotely once again. And we continued to do this for two more days. Then I was cut loose and informed that I had used up all my calls under there support plan. That alone is so obnoxious. A big company like that doesn’t solve a problem with a brand new purchase but wants to be paid to solve a problem. Well I figured I would have to do it on my own.
And to a degree I did. The main problem I have had for the past few years has been when I boot up the Mbox says hardware not connected even though it is without a doubt connected. The only remedy seems to be to shut down both the Mbox and the computer and boot them both up again. And again. And again. Sometimes it is infuriating the amount of times I have to reboot to get this to work. But it finally does and I can work all day without a problem.
However as time went on, and without any software updates, the problems increased.
Every time I bounce down, just as the song ends, an enormously loud digital noise comes screaming through the speakers. The bounce is fine but I have to close the session to get rid of the obnoxious noise. As time went on I get the digital noise when I use looped playback. The section won’t loop, it just ends, and as it ends the digital noise starts.
As annoying as these problems are I could live with them. But now it has become unbearable.
Now I have to restart the computer and Mbox 15 or 20 times before it says hardware connected. And once it says hardware connected there is no sound. It is ridiculous because I literally have to reboot for hours sometimes to get both hardware connected plus sound. It is so frustrating. I finally started upgrading the software figuring it couldn’t hurt now but it was no help. I have tried upgrading, returning to a previous software version, upgrading both Mbox and Protools, upgrading just one, just trying any combination to try to make the system work. Yet nothing works.
If I could afford it I would dump the whole system and try a new one but right now that’s not an option. I have searched all the forums and tons of websites and no one seems to have the problem I do. If any of you can think of something that may solve this obnoxios problem I would be forever grateful. I think you can imagine I am at the end of my rope.
Thank you in advance
Bob
iMac
10.7.3
2.7GHz intelcore i5
4GB 1333MHz DDR3
Protools 10.3.7
Mbox pro 3
Package 1.1.5
Firmware 1.0.3
