New DP-24 Firmware!!!

**BANGING-BILLY** · 01-19-2013

Woo Hoo! There is a new DP-24 firmware available that claims to fix so many problems! You can now record at higher sample rates and create interim 16 bit CD demos.

I will let you know how this new firmware works!!! This is the second firmware release for the DP-24.

**BANGING-BILLY** · 01-20-2013

Well, this new firmware is awesone. There are new features too, like peak hold, power save, and sub-frame editing.

More important, you can now record with 48kHz and 24 bits!

Now, this makes the DP-24 even more valuable. But, it does ask us an ethical question: Did Tascam release the DP-24 before it was ready for production use?

I love this product. It is brilliant. But, what upsets me most is that I called Tascam to complain about these missing features and I received very vague responses. Tascsam support never said, "yes, we know about this and we intend to fix them." Instead, I was given an indirect response. This tells me engineering is not in touch with Tascam support, or worse, there was a little deception in play. This sucks because the product is absolutely beautiful. But, the firmware 1.10 was release almost a year after the unit was initially sold.

**mid life crisis** · 01-20-2013

I've owned two 2488's, the original (MK I), and the Neo. Both had problems that I called Tascam about and received the same vague response to both issues. It amazes me that you'll read several forum users that have the same problems, but Tascam has not heard of anything. I think they know they have issues, but are trained to not answer directly in order to avoid user panic! They are great machines ...... Just very finicky.
MLC

**SteveAlton** · 01-21-2013

e hae

Originally Posted by BANGING-BILLY

Well, this new firmware is awesone. There are new features too, like peak hold, power save, and sub-frame editing.

More important, you can now record with 48kHz and 24 bits!

Downloaded firmware and I believe we have addressed the issues.....

It always could record at 48kHz & 24 bits but you could NOT burn a Master to CD....My first session I had to outsource to a friend because I could not mix down to CD....Just burned my original session in a snap....awesome

I've had to transfer to my computer to convert Wav forms to MP3 and then burn to CD when recording here @ 48kHz 24 bit...

I can stop recording at my 44.1kHz & 16 bit workaround now........

DANG I RETURNED ONE UNIT BECAUSE OF EVERYTHING THEY FIXED....

But I got a replacement because this is simply the most intuitive Songwriter Digital Multitrack one could want....

I don't like to get lost in a maze of technology....

You can track so quickly and easily....This is the best machine for someone who is a serious writer who wants to create and capture the moment in high fidelity....

Glad I stuck with this puppy because it is perfect, at least for me

**RustyAxe** · 01-25-2013

The new version has a bug. When saving songs the EQ settings are lost. Even the current song is affected if you do a manual save. Let Tascam know via their support page on their website.

**pbassbob** · 01-25-2013

Thanks for posting this, RustyAxe....i was going to install the firmware this weekend, but I may hold off now, to save the EQ settings with the songs. I wish the DP-24 had the Scenes feature that original 2488 Mk I did....it would save EQ, pan, and level settings, so you could "dial in" your last mix easily at the next session!

**BANGING-BILLY** · 01-25-2013

Well, I have found a lot of bugs with this firmware. If you copy and paste a short pattern at 48kHz with 24 bits 99 times you get lots of pops and hisses. When you attempt to edit sub-frames the IN and OUT times are totally screwed up (truncated) and do not reflect the actual IN and OUT times. Plus, after editing, a "yes" and "no" confirmation dialog displays on the meter/save key tags.

Now I am gonna rant.

The Tascam DP-24 is a beautiful device. But, Tascam waits a year to release features that should have been working since day 1: like sub-frame editing and the ability to burn demo CDs from master tracks made at 24 bits and 44 and 48kHz.

Worse, Tascam released this untested bug-ridden firmware for one reason: the Namm show is this weekend, so Tascam felt the need to release the firmware to prevent getting ambushed by complaints about the missing feature at Namm. So, those of us that use this equipment to help pay our bills were just victimized. You see, Tascam felt it was more important to release a really buggy firmware so that anyone who calls them on the carpet at Namm can be greeted with "oh, that's fixed man."

Tascam, you sold us out. We expect firmware to be fully tested before release. But, given the large number of real bugs with this firmware 1.10 release a few days before the Namm show reveals the contempt Tascam has for its customers.

I insist that Tascsm drop everything and withdraw the 1.10 firmware and replace it with a more stable firmware that finally unlocks all of the features this DP-24 is supposed to have.

If someone can prove to me that my allegations here are without merit then I will withdraw my complaint. This is a travesty. This 1.10 firmware should never have been released. But, it does show all of us that Tascam knows about the missing features stated above. Pull your pants up Tascam and fix the material defects with the DP-24 now!!!

**RustyAxe** · 01-26-2013

Stuff happens. I agree, Tascam was in a rush to get a new firmware release out by the start of NAMM, but I wouldn't go so far as to suggest there's some sort of big corporate conspiracy, nor would I say Tascam has "contempt for its customers". They f'd up, and they'll make it right. The previous poster obviously has a flair for the dramatic ... "insist"? ... "travesty"? ... how about a little patience and wait for a report from Tascam. Just sayin' ...

**BANGING-BILLY** · 01-26-2013

Of course, it is always reasonable to take the high road. But, I think I have a right to be upset.

First, the DP-24 has some major defects. Like the inability to cut cdroms (16 bit) when your master was created in 24 bits.

Next, the DP-24 has a hard time editing. For example, prior to 1.10, there was no sub frame editing. Plus, editing in general can create pops and hisses that can't be cleaned up since there is no sub frame editing.

Now, with 1.10 we see sloppy things like the inability to save your EQ settings with a song. We see confirmation dialogs when we have already confirmed. We see the IN and OUT times corrupted when editing.

Now, here is where I get angry. The release of 1.10 basically confirms what we have known, there was a major defect in cutting 16 bit demo cd's from a 24 bit master.

Yet, when contacting Tascam support about nearly all of these issues, I get a vague, indirect, response like try using a different memory card---even though my memory card is fully supported.

Plus, we are going on a year here. If Tascam support acknowledged these defects then I would be patient and give them all the time in the works. Instead, Tascam support played dumb and this completely wasted my time trying to reproduce problems and get tech support to see the issue. Now, one year later, tascsm releases a firmware that fixes defects that I never got a straight answer they exhausted.

So, yeah, I am pissed because if all of the denials from tech support. And, you know Tascam was going to get called on the carpet at Namm, so they released the firmware to console angry consumers---to get them out of their hair.

Again, if Tascam admitted these problems when I called then I would be more patient.

**SteveAlton** · 01-26-2013

I may just put the old version back on....I had only 1 freeze up in a year...

Plus I had bought a CD burner for my laptop...I dump 24 bit MASTER wav.file to computer convert to mp3 and burn it...

I lost all my EQ settings on one song....yes that would be a disaster to work that way.....

I had invented a "work-around" to the 24 bit to CD issue....I will probably revert back....