Hi, Steve,
Until I was laid off by Alesis' new owner on 6/25 (though he would say I and others were simply not rehired into the new company), I was in charge of Tech Support, Repair, and helped run QC.
Tech Support has 3 guys...do not call on a Monday, trust me.
Repair has 5 guys, but no ADAT repair techs.
Parts has ONE guy who empties voice mails, picks the parts, ships them, empties voice mails, picks the parts........you get the drift.
As far as I know, warranties are still being honored for units shipped to Alesis for repair. It is the service centers, not Alesis, who have made the business decision to not do warranty work.
Whatever you think, it is not Alesis' departments' employees causing the headaches...the departments I left there are ridiculously short-handed, and the employees are busting their asses to make things as good as possible.
Similarly, no decision has yet been made regarding the service centers that I am aware of...it is on the list of things to figure out. The organization will not happen overnight....
By the way, the first message in this thread was on 6/5...a LOT has happened since then including the additional, unexpected layoffs of 6/15.
thanks,
Mike