Zoom r24 no input in DAW in windiws 10?

albinolove

New member
I have a zoom r24 and I've never had a problem with it however recently after updating my Windows 10 computer I've been having this issue where I can't get any input into my DAWs. I use cubase, audacity, and mixcraft.
I was able to use it on all three of those in the past but now I'm not. The settings on the DAWS are correct and The right driver is installed, when I go to the sound settings I can see that it's definitely set as my primary input and playback device and when I speak into the microphone I can see on the sound settings that their sound coming in, but when I go to my DAWs and I arm the track and monitor it there is no monitoring. My DAWs recognize that my zoom are 24 is hooked up but I get no input
I tried to hook it up to another Windows 10 computer and it did the same thing.

First I thought it could be a damaged zoom r24 so I sent it back to zoom and got it replaced but the new one they sent me did the same exact thing.

Also zoom North America customer service has been no help at all they have no idea what the issue is. And their words that this is a "unique issue they never heard of before"

I'm suspecting it's a Windows 10 issue maybe?
Any help would be appreciated.
 
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