ido1957
9K Gold Member
<RANT>
I work in software here in Edmonton. Our division has it's R and D in Brisbane. They are the ones who know the "black box" but are asleep when the problems arise. So they have an R and D support group in Toronto. Joke.
Yesterday morning I sent the R and D team a ticket, with all the trace files and a bunch of debug info. It gets picked up by Toronto as they are "awake". The girl basically implies 3 hours later, she would refer it to Brisbane - without even doing any real analysis. She does this all the time, asks for screen prints and other crap, just postponing it until she can pass it off to the guys in Brisbane:
i am looking through the trace
we will be off tomorrow
but will hand it over to Brisbane and Galway team to follow up
will you be available if needed?
Meanwhile the crap is hitting the fan from all directions.
It's a buffer zone, not a support centre. What a joke. I can't afford to wait 8 hours while you file your nails and drink the free coffee. Wake somebody up in Brisbane like clients do to us when the system starts to crash.
</RANT>
I work in software here in Edmonton. Our division has it's R and D in Brisbane. They are the ones who know the "black box" but are asleep when the problems arise. So they have an R and D support group in Toronto. Joke.
Yesterday morning I sent the R and D team a ticket, with all the trace files and a bunch of debug info. It gets picked up by Toronto as they are "awake". The girl basically implies 3 hours later, she would refer it to Brisbane - without even doing any real analysis. She does this all the time, asks for screen prints and other crap, just postponing it until she can pass it off to the guys in Brisbane:
i am looking through the trace
we will be off tomorrow
but will hand it over to Brisbane and Galway team to follow up
will you be available if needed?
Meanwhile the crap is hitting the fan from all directions.
It's a buffer zone, not a support centre. What a joke. I can't afford to wait 8 hours while you file your nails and drink the free coffee. Wake somebody up in Brisbane like clients do to us when the system starts to crash.
</RANT>