Sweetwater wants to talk to me?

[Guitarer]

I got a call earlier on from Sweetwater giving me confirmation that my order shipped out. I was asked to call back 'cause the guy said he wanted to talk to me about something...Is this usual for Sweetwater? Am I gonna get pulled into an hour long conversation with endless surveys? Should I not bother calling back?

I just thought it was kind of weird.

Here's the message:
http://media.putfile.com/wtf-18-25

[WhiteStrat]

Probably just gonna try to upsell you based on the content of your order...

[Guitarer]

Figured as much. I took advantage of the free shipping with no minimum order and just bought a 10 dollar AC adaptor for my EHX Small Clone

[disgruntled-inc]

I buy a lot from Sweetwater because of the free shipping, and only being a state away it is almost always next which is awesome. My "Sales Engineer" is always a pretty good source of information and helps me to figure out what I do or don't need (yes, he has talked me out of buying stuff), but he does cold call me occasionally about special deals and I get emails here and there.

Overall, I like the customer service, using the same sales guy each time, and the free shipping so I just accept the cold calls and emails as the cost of doing business. He's never pushy and half the time he gets my voicemail anyhow.