Hey Msmales555 Please Read.

[marshall409]

Check your e-mail and private messages man, I've sent you several messages in the past week and have recieved no reply. It is regarding returning the dead firepod you sold me.

Your profile says you were online 3 hours ago.

Please get back to me via e-mail asap.



Adam

[gcapel]

you did reboot with the firepod connected to your computer right?

[marshall409]

yep.

i've tried everything imaginable, on 3 different computers.

i'm positive its the firepod, but as soon as i emailed him saying i want to return it, he suddenly stopped responding. that was well over a week ago.


Adam

[gcapel]

I don't know about presonus, but some places will repair for a flat fee. If all else fails.

[marshall409]

I'll keep it in mind, but i paid for a working firepod.

I'm sure he'll get back to me soon enough and sort it out.
Adam

[dgatwood]

Unfortunately, the FIREPOD is prone to having its FireWire ports suddenly go stone dead. Try the other FireWire port on the back of the thing. There's some possibility that the other port might work.

Contact Presonus and they might be willing to help you out of warranty, given that this seems to be a fairly frequent failure, and thus is likely indicative of a design flaw.... Worth a shot, anyway....

[Slowjett]

Originally Posted by dgatwood

is likely indicative of a design flaw.... Worth a shot, anyway....

Its true. FW port #1 on my FP is dead as a doornail. Port 2 works flawlessly. Presonus set me up with an RMA to send it in for a free repair (well i pay shiping to the factory). I haven't sent it in yet though! I have been using the pre's to feed my adat.

[marshall409]

You guys may be right about the free repair from presonus, MAYBE.

Again, I've tried absolutely everything, with both ports and what not, every combination imaginable.


Whether i could get it repaired or not is not the issue, the issue is that i did not receive what i paid for, so i'd like to return it for my money back, plain and simple, and fair.


Adam

[Slowjett]

Yeah I feel you man. I traded a nice tube mic for a pair of SDC with someone on the board a few months ago. The SDC's had bad capacitors. so now im out a tube mic and have two useless mics.

[JuliánFernández]

Msmales555 ... It would be nice to hear your side of the story. Are you there?

[msmales555]

Just so everyone doesn't think that I've just ignored you.....I certainly have responded to you privately before and I'll say the exact same thing again:

The Firepod worked when I sent it to you. There was no damage to the unit when I mailed it. If it's true that you received it and it didn't work then you should have went to the post office and filed the insurance claim. I paid for insurance on the item and I told you that before. That is the whole point of buying insurance on a shipment. I paid extra for insurance so that if something happened to it (the package got lost or damaged) you wouldn't come to me asking for your money back.....instead you would go to who is at fault and the post office would pay for it. However, when I told you that's what you should do, you told me that you wanted to wait and see if it was really broken and that you didn't want to have to deal with making an insurance claim.

I really don't plan on accepting a broken firepod back from you. the package was insured, i told you that from the beginning, it worked when i sent it to you, and for all i know you already had a firepod that didn't work and you are going to pull the ol' switcheroo on me. bottomline: that is why i had the package insured. lets not forget that i sent this to you back in October.

[JuliánFernández]

Marshall... that seems right.
Let USPS pay for the broken pod...

and everyone happy!

[valverec]

Originally Posted by msmales555

Just so everyone doesn't think that I've just ignored you.....I certainly have responded to you privately before and I'll say the exact same thing again:

The Firepod worked when I sent it to you. There was no damage to the unit when I mailed it. If it's true that you received it and it didn't work then you should have went to the post office and filed the insurance claim. I paid for insurance on the item and I told you that before. That is the whole point of buying insurance on a shipment. I paid extra for insurance so that if something happened to it (the package got lost or damaged) you wouldn't come to me asking for your money back.....instead you would go to who is at fault and the post office would pay for it. However, when I told you that's what you should do, you told me that you wanted to wait and see if it was really broken and that you didn't want to have to deal with making an insurance claim.

I really don't plan on accepting a broken firepod back from you. the package was insured, i told you that from the beginning, it worked when i sent it to you, and for all i know you already had a firepod that didn't work and you are going to pull the ol' switcheroo on me. bottomline: that is why i had the package insured. lets not forget that i sent this to you back in October.

USPS (nor ANY shipper) does NOT allow claims for packages where the box is not damaged, or for electronics that show no physical sign of damage. Otherwise, why not just ship off all of your damaged goods to people and claim it happened in shipping. That's exactly why they do NOT cover that type of damage. Without physical damage there's no way to prove how it was damaged, and there is absolutely ZERO chance they'll pay a claim on that. Zero.

Also, you should have written down the serial number if you were concerned about a switcheroo.

I don't know how long he took to contact you about this being broken. I usually give people one or two weeks to get back to me after they've received something from me for them to determine if everything is ok. If they come back to me and something's not working right, I always take responsibility for it, because shipping it and getting it there safely is the shippers responsibility. Now if somebody comes back to me a month after something has been received and says it's broken, then I'm much more likely to say...too bad, you had it for long enough to break it yourself. So in my eyes, it depends how long it was before he initially contacted you to say it wasn't working.

[Slowjett]

Valve is so very right on this issue.

[marshall409]

The firepod also had physical damage, the two phantom power buttons are fucked.

I received it on Oct. 28, but didnt get the power supply til nov.14 because he forgot to pack it, so that was the real date i received it because i had no way of knowing it was broken until then.


it took me a while to make sure that it was the firepod and not my computer that was the problem because i had to take it to my dads house to try it on different computers with different firewire chipsets.

i emailed him on dec. 7 saying i wanted to send it back, he didnt reply until his post earlier in this thread.


so just because i took the extra time to MAKE SURE it was the firepod and not me, he wont take it back because its been so long.


i think whats fair is i send it back to him, he gives me my $220 back, and HE deals with USPS.



Adam

[mshilarious]

Originally Posted by marshall409

i think whats fair is i send it back to him, he gives me my $220 back, and HE deals with USPS.

He has to anyway, because the shipper buys the insurance, not the recipient. You are required to cooperate with an insurance claim by retaining the packaging and turning over to USPS when required. I don't know exactly how international claims work though . . .

I have shipped about 2,000 packages through USPS, about 600 international, without a single instance of shipping damage . . . to me, that indicates inadequate packaging, which is also a reason for USPS to deny an insurance claim. That's why they want to see the packaging.

It's time to file a Paypal claim if you used Paypal, or if that's too late given your timing, dispute the charge on your CC. If you paid cash . . .

[Supercreep]

Originally Posted by msmales555

I really don't plan on accepting a broken firepod back

I think you should re-evaluate your position, because it sure doesn't sound like shipping damage to me.

[marshall409]

All I want now is all or at least a large percentage of my money back, and to get this thing back to the shipper and let him deal with it.

Adam