Harddrive failure on a HD24

[killmachine]

Check this out,

We had issues out of the box with the factory hd that came with the machine. Alot of times it wouldn't mount up the first go or it would read "check jumper". This we did and put it in the right spot. We had not bought a new hd for it yet because $ was tight

Anyway, a few weeks ago we set up 2 mics to record a new song we had writen for our personal band. Machine was in the same room along with everything else. Got our signal up and comfortable then we pressed record didn't even play any notes. machine read "write timeout" after about 10 seconds. It did this three times then I dismounted the hd and put it in the other drive slot mounted up and read "Incorrect format", "press Y/N to format drive". We had tried this before and the same thing happened minus the bad format issue. I tried everything I could think of for about 3 days before I called alesis.

THE BAD PART WAS I HAD ABOUT 11 HARDDRIVE HOURS OF OUR STUFF PLUS 2 OTHER BANDS STUFF ON IT. The only thing that rectified the issue in some regard was we already had about 3 mixes of all the songs with very minor issues to work out so all was not lost, but it was in one way or the other.

Alesis said:
" Sounds like a bad hd", yawn sniffle, " you should have been backing up your work". "have you updated the firmware". Hmmm go figure, ran software reset.

Basically we ended up screwed.

[Track Rat]

I have to agree. ALWAYS back up important stuff.

[tnjazz]

You might still be able to read the drive using either Marc Brevoort's tools or the Alesis Fireport.

Hopefully you haven't formatted the drive yet.

[killmachine]

no I havn't formated the drive Alesis style. We are working on the fireport issue. However, we did hook up the drive as a slave to the comp which was also presented by the yawning folks at Alesis. It read "no space allocated on drive" so ( Iam by no means a computer guru) we took that as basically meaning it was empty. Especially since on a 40 gig drive it read that 38.9 gig were available.

The only conclusion which is only somewhat legit is that for some reason the vibrations may have caused the drive caddy to bounce around and dislodged it slightly. On the other hand everyone always talks about how they are so great for live recording. BLAH

[Ford Van]

Dude, the hard drive is bad! It was bad when you got it. You should have IMMEDIATELY got another hard drive, or returned the unit to get another one, or whatever.

But you are pissing and moaning, and basically, you were tracking to a KNOWN bad hard drive, and you weren't even backing up your work!

I have NO sympathy for you if you are working on a fucking hard drive that you had problems with from day 1 and you weren't backing up your work! That is totally stupid and insane!

What is Alesis supposed to do for you? They will replace the hard drive I am sure, but you can't seriously think they owe you anything more than that!!! It is definitely not their fault that you weren't backing up your work, and didn't return the hard drive SOONER for a replacement. You basically screwed yourself!

Whatever..........

[jmorris]

I have had at times hard drives say " HD reset failed, check jumper". I just stuff it in gain a few times and it goes. Probably half a dozen hard drives in the past year. Everything is backed up right away so it isnt a real big deal . You seem to have a bit more going on than my situation I think.

[gtrman_66]

Originally Posted by jmorris

I have had at times hard drives say " HD reset failed, check jumper". I just stuff it in gain a few times and it goes. Probably half a dozen hard drives in the past year. Everything is backed up right away so it isnt a real big deal . You seem to have a bit more going on than my situation I think.

Mine did that at a live recording gig Saturday when I powered it up. I "re-stuffed" the hard drives a couple times, same thing. Then I "swapped holes" with them, worked perfect, no problem after that the rest of the night.

[jmorris]

gtrman, yep, I have "swapped holes" also. Not sure if it helped as I put the HD back and forth, in and out so many times. I always bring a spare HD on the live gig recordings. If its REALLY inportant, I have brought 2 extras.

[Stefan Elmblad]

Always, always do backups. I keep everything considered important on 2 separate HD24 drives, as well as later backing them up to a PC from where they get burned to CD-ROM's. Overkill? You can't do overkill when it comes to backups.

[Cazzbar]

yeah, i've had that "check jumper" message a number of times, like it matters what i wear, a restuffing of the drive normally sorts it with a desperate sense of panic proportional to the occasion

[Track Rat]

Originally Posted by Cazzbar

... a restuffing of the drive normally sorts it with a desperate sense of panic proportional to the occasion

[boingoman]

Originally Posted by killmachine

no I havn't formated the drive Alesis style. We are working on the fireport issue. However, we did hook up the drive as a slave to the comp which was also presented by the yawning folks at Alesis. It read "no space allocated on drive" so ( Iam by no means a computer guru) we took that as basically meaning it was empty. Especially since on a 40 gig drive it read that 38.9 gig were available.

If the drive isn't formatted the way the computer is expecting, it won't recognize that there is data on the drive. It will read as empty. There is a reasonable chance the data is still recoverable.

[robin watson]

Originally Posted by gtrman_66

Mine did that at a live recording gig Saturday when I powered it up. I "re-stuffed" the hard drives a couple times, same thing. Then I "swapped holes" with them, worked perfect, no problem after that the rest of the night.

Noted, thanks.

[robin watson]

Originally Posted by Ford Van

Dude, the hard drive is bad! It was bad when you got it. You should have IMMEDIATELY got another hard drive, or returned the unit to get another one, or whatever.

But you are pissing and moaning, and basically, you were tracking to a KNOWN bad hard drive, and you weren't even backing up your work!

I have NO sympathy for you if you are working on a fucking hard drive that you had problems with from day 1 and you weren't backing up your work! That is totally stupid and insane!

What is Alesis supposed to do for you? They will replace the hard drive I am sure, but you can't seriously think they owe you anything more than that!!! It is definitely not their fault that you weren't backing up your work, and didn't return the hard drive SOONER for a replacement. You basically screwed yourself!

Whatever..........

I think that's what they call 'rubbing it in.'