TCElect. Powercore, is your experience better than mine?

[EveningSky]

I invested in the TCElect Powercore PCI MKII.
It works.
I am not pleased with the few effects and dynamics processing.
I perceive that my digital recording sounds more digital.
I am displeased with my experience with their customer support (better described as: Customer avoidance experts).
I perceive that they are more willing to sell me more plugins than help me with what I already purchased.

It is one of the best companies. Can I not expect more?!
What is your experience with this company?
What is your experience with the Powercore product?

Yours,
ES