I remember having problems. Can't remember exactly what the problem was. If you go all the way through their Help file or FAQ (can't remember which - sorry) you get an e-mail address where you can send for help. I think I wrote to them for help and eventually bought the program. It was worth the trouble. This e-mail isn't advertized and previous screens put you off continuing, but it is there, or was 6 months ago when I bought the program.