D
dintymoore
Guest
a happy story
I bought a Jensen Twin Servo mic pre around 1989.
It broke around 1998, and I didn't get around to looking into fixing it for several years... I bought a Presonus Blue Tube to get me through a pinch.
The Presonus was noisy. One day I plugged it's ac adapter into something else and it blew the adapter (one thing was ac the other was dc).
So I phoned Presonus and told them what I did... it was out of warranty. At first they were going to sell me a new ac adapter but when I told them that it was always noisy they checked the serial number and said it was an early, defective unit.
And if I sent it back to them they'd put in a new pc card, GIVE me a new ac adapter, and send it back... all for free.
Now that's service!
I sent it back and it's worked really well since.
About the Jensen: I'd bought it from a place in L.A., but ended up phoning it's inventor, John Hardy about repairing it. What a great guy.
It was at least 15 years since I'd bought it, and not even from him.
John recognized the faulty components, and said if I'd ship it to him he would do all the repairs and send it back - all free. I did and I now have my baby back - it truly is a special piece of gear, it's a gem.
You don't hear stories like this very often.
I bought a Jensen Twin Servo mic pre around 1989.
It broke around 1998, and I didn't get around to looking into fixing it for several years... I bought a Presonus Blue Tube to get me through a pinch.
The Presonus was noisy. One day I plugged it's ac adapter into something else and it blew the adapter (one thing was ac the other was dc).
So I phoned Presonus and told them what I did... it was out of warranty. At first they were going to sell me a new ac adapter but when I told them that it was always noisy they checked the serial number and said it was an early, defective unit.
And if I sent it back to them they'd put in a new pc card, GIVE me a new ac adapter, and send it back... all for free.
Now that's service!
I sent it back and it's worked really well since.
About the Jensen: I'd bought it from a place in L.A., but ended up phoning it's inventor, John Hardy about repairing it. What a great guy.
It was at least 15 years since I'd bought it, and not even from him.
John recognized the faulty components, and said if I'd ship it to him he would do all the repairs and send it back - all free. I did and I now have my baby back - it truly is a special piece of gear, it's a gem.
You don't hear stories like this very often.