OK-I can accept that. But what does that have to do with their quality control?
Less than a year ago, you were singing their praises because you "never had any problems with them", and "that's the kind of customer service" you liked best.
Now, you question the QC processes of both the manufacturer (797 Audio) and the designer (Studio Projects).
Regardless of whether or not you own any of the SP line now, if you never had any problems with them when you DID own them, why do you wonder about their QC processes?