yeah once the setup is checked out and its still low, the preamp in USB powered units can be a weak link.
The source is also a big issue, if its a loud signal like drums or guitar amps no problem, vocals and quiet instruments better to get some gain help. My understanding is its sharing the 5v with everything else and that helps to the weakness.
I have a UX2/USB 22db gain, it benefits by a higher output mic but needs help on softer sounds via a outboard preamp.
at 14mv the AT2020 isnt bad...
but a 20+mv micmight help....
(and forget about the low sm57 and stuff without some gain help aka SM57 is 1.9mV Shure SM7 1.2mv.)
Some 25mv and greater mic's might be a better fit...but thats spending $$$.
Spend $$$...cloudlifter, outboard preamps or get a interface with AC and more gain.
that Scarlett 2i2 is -4 to 49db mic gain, which is 49db full blast and still maybe weak. (?ohm)
Scarlett 18i20 is 60db at 150ohm for example.
ISA One is almost 85 with output gain added. A Rane MS1 for $100 can do the same gain...
or get a louder aka more sensitive mic, 25mv to 30mv might help a lot.